Shipping policy

Purchases in the United States with free shipping.

1. We ship to more than three million cities in the 52 states that comprise the North American region through the guarantee of security, coverage and quality of service, so that your purchase reaches wherever it is, for means of USPS national United States mail.



2. Promise of delivery for all products in a market of 7 to 14 business days for all destinations, after your payment has been confirmed.



3. If the payment for your purchase is confirmed from Monday to Friday, the first business day is the day you receive the payment confirmation and from that day you have the delivery time.

If payment for your purchase is confirmed on Saturday, Sunday or holiday, delivery time is available from the next business day after confirmation of your payment.

You should also keep in mind that only orders that occur before 4:00 pm count as the same day; any order that occurs after 4:00 p.m. Your official delivery time will be counted from the next day.



4. Dispatches:

Monday to Friday from 9:00 am to 3:00 pm
Saturdays, Sundays and holidays, no deliveries are made.


5. Free Shipping is generated for purchases over $50.00, to all states and cities in the USA.



SUGGESTIONS OR COMPLAINTS

I did not receive my order. What can I do?

If you did not receive your order within the stipulated period, we ask that you please contact:

- Through our email hallusanatural@gmail.com



What should I take into account when receiving my order?

You must check the packaging very well and verify that it is in perfect condition in the company of the transporter before signing the guide. If you notice a damage to the packaging, do not receive the product or sign the guide. If you sign without checking, you will lose the right to claim.

For the claim to be valid you must keep the original packaging, accessories and manuals; in addition to not showing any use.

Please note that you must contact the Customer Service email hallusanatural@gmail.com within 24 hours of delivery, where you must provide complete and clear information. The advisor will request photographic evidence of the packaging and the product where You will have a maximum of 7 calendar days to send the photographs; Otherwise the claim will not be accepted.